Standard & Poor’s has created this Webpage to provide direction on how to report your concerns in a confidential manner. In submitting an inquiry, you may remain anonymous or identify yourself and provide information as to how Standard & Poor’s Office of the Ombudsman can communicate with you. In either case, your information will be treated confidentially.

WEB INQUIRY INSTRUCTIONS

To make a Web Inquiry, or to follow up on an inquiry already submitted, please click here.

DIALING INSTRUCTIONS

US Toll Free Ombudsman contact line: 888-475-9342.

Direct Access Instructions for Callers Outside the United States:

To access the Ombudsman contact line from locations outside the United States, you must dial the AT&T access number that is specific to the country from which you are calling. For AT&T’s in-country access numbers, click here.

These numbers will connect you to an AT&T center in the United States. You will hear a musical tone and an AT&T branding statement: “(bing) AT&T.” After hearing this tone, you will dial the hotline number, and AT&T will connect the call to Global Compliance.

Please note: International callers must use a “land line” (not a mobile phone) that allows international calls.

Step 1: Dial the AT&T Direct Access number for the country from which you are making the call. Place the call as if you were dialing locally; do not dial any prefixes or other digits.

Step 2: You will hear a tone and a recorded voice saying, “AT&T.” After you hear this tone, dial 888-475-9342. Do not dial any prefixes or other digits.

You will then be connected to Standard & Poor’s Global Compliance communications center.

Note: In some countries or with some phone systems, an AT&T operator may answer in Step 2. The caller can provide the hotline number to the operator verbally, or dial it into the phone.